Customer Retention Specialist - Field Canvassing (Madiun)

Join Astra Credit Companies as a Customer Retention Specialist - Field Canvassing in Madiun, Jawa Timur and play a pivotal role in driving customer engagement and business growth. This dynamic position focuses on direct selling, customer retention, and field canvassing to ensure our customers have the best financial solutions. In this role, you'll be out in the field, visiting customers, understanding their needs, and providing tailored solutions using our proprietary software, ACCS. With a team of dedicated professionals, you'll work towards achieving our company's vision of becoming a leading financial services provider in Indonesia.

As a Customer Retention Specialist - Field Canvassing, you'll be responsible for maintaining and growing our customer base. You'll conduct regular visits to customers, assess their financial needs, and provide personalized advice and solutions. You'll use tools like Google Maps and Salesforce to manage your routes and customer interactions efficiently. This role offers a unique opportunity to make a direct impact on our customers' lives while growing your career in the financial services industry.

If you're a results-driven professional with a passion for customer service and financial solutions, we invite you to join our team in Madiun, Jawa Timur. Bring your energy, enthusiasm, and commitment to excellence, and let's drive customer engagement and business growth together at Astra Credit Companies.

📋 Tanggung Jawab Pekerjaan

• Conduct regular field visits to existing customers to understand their financial needs and provide tailored solutions.
• Use ACCS, our proprietary software, to manage customer interactions and provide personalized advice.
• Utilize Google Maps and Salesforce to plan and manage your routes efficiently.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Identify opportunities for cross-selling and up-selling to existing customers.
• Provide regular reports to the team on customer interactions and business performance.
• Stay updated on industry trends and best practices in customer retention and financial services.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Proficient in using Google Maps, Salesforce, and ACCS.
• Familiarity with financial products and services, particularly credit solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation for field work.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

Lowongan Terkait