Customer Service Digital - Yogyakarta

Join Mitracomm Ekasarana as a Customer Service Digital in Yogyakarta and become a key player in delivering exceptional customer experiences across multiple digital platforms. In this dynamic role, you will engage with customers through email, live chat, social media, and other digital channels. As part of a dedicated team, you will handle customer inquiries, resolve issues, and ensure customer satisfaction. This is an excellent opportunity to grow your career in customer service while contributing to the success of a reputable company in Yogyakarta.

Mitracomm Ekasarana is a leading provider of integrated communication solutions, serving clients across various industries. With a strong commitment to customer satisfaction, we are dedicated to delivering top-notch services and building lasting relationships with our clients. In this role, you will have the chance to work with cutting-edge tools and technologies, including Zendesk, Salesforce, and other customer service platforms.

As a Customer Service Digital at Mitracomm Ekasarana, you will be responsible for managing customer interactions across multiple digital channels. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience. This role offers a competitive salary and a range of benefits, including professional development opportunities and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Manage customer interactions across multiple digital channels, including email, live chat, social media, and other platforms.
• Handle customer inquiries and resolve issues promptly and effectively.
• Ensure a seamless and positive customer experience by providing accurate and helpful information.
• Monitor customer feedback and use it to improve our services.
• Collaborate with the sales and support teams to ensure consistent and high-quality customer service.
• Stay up-to-date with industry trends and best practices in customer service.
• Provide regular reports on customer service metrics and performance.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in a digital environment.
• Proficient in using customer service software such as Zendesk, Salesforce, or similar platforms.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in both written and spoken Bahasa Indonesia and English.
• Previous experience working in a fast-paced, dynamic environment is a plus.

🛠️ Keahlian

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