Customer Service Representative - Hotel Reservations

Join Conduent as a Customer Service Representative (CSR) specializing in Hotel Reservations and become part of a dynamic team dedicated to delivering exceptional guest experiences. This role offers a unique opportunity to work in a fast-paced environment while ensuring seamless communication between guests and our partner hotels in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As a CSR, you will be the first point of contact for guests, handling inquiries, reservations, and any issues they may encounter. You'll use tools like Salesforce and Sabre to manage bookings efficiently, ensuring a smooth and enjoyable experience for our guests. With Conduent's commitment to innovation and customer satisfaction, you'll have the chance to grow and develop your skills in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from guests, providing prompt and professional assistance.
• Manage hotel reservations using Salesforce and Sabre, ensuring accurate and up-to-date information.
• Resolve guest inquiries and complaints efficiently, maintaining high levels of customer satisfaction.
• Stay informed about local attractions, events, and hotel offerings to provide personalized recommendations.
• Collaborate with the team to improve processes and enhance the guest experience.
• Maintain a high level of accuracy and attention to detail in all interactions.
• Adhere to company policies and procedures, ensuring compliance with regulations.
• Participate in training and development programs to continuously improve your skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the hospitality or travel industry.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving abilities and a customer-focused mindset.
• Familiarity with Salesforce and Sabre is a plus.
• Ability to work in a fast-paced environment with a high volume of calls and inquiries.
• High school diploma or equivalent; a degree in hospitality, tourism, or a related field is preferred.
• Professional and polite demeanor, with the ability to handle difficult situations calmly and effectively.
• Willingness to travel to various locations in Bali as needed.

🛠️ Keahlian

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